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Free Government Phones in Florida: Eligibility, Application

Free Government Phone in Florida
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In today’s world, having access to a phone and the internet is crucial for staying connected with loved ones and accessing valuable resources. Fortunately, for low-income households in Florida, there are programs that can provide discounted or even free phone and internet services. 

However, despite the availability of these programs, many eligible households have not enrolled. According to the Universal Service Administrative Company (USAC), as of October 2022, only 358,849 of the 2,582,596 eligible households in Florida benefit from the Lifeline and ACP programs. In this blog post, we will explore how to get free government phones in Florida and provide information on the Lifeline and ACP programs, so that more eligible households can reap their benefits.

How to Get Free Government Phones in Florida?

In Florida, several government programs offer free or discounted cell phones and services to eligible individuals. Among these programs, the Lifeline Assistance Program and the Affordable Connectivity Program (ACP) stand out as two of the most significant ones. Both programs aim to bridge the digital divide and help ensure all individuals have access to the communication services they need to stay connected with family, friends, and emergency services. 

The Lifeline Assistance Program is a federal program that provides low-income households with a discount on their monthly phone bill or a free cell phone and service. Although the Lifeline program has been a widely recognized government assistance program since its inception in the 1980s, a new program called the Affordable Connectivity Program was introduced in 2021 to provide discounts on monthly broadband services.

Through the ACP, eligible households can receive a monthly discount on their broadband service, which can be applied to internet service plans that meet certain speed and data requirements. Additionally, some ACP providers also offer discounts on internet-connected devices, such as laptops, tablets, and smartphones. The ACP, like the Lifeline Program, provides low-income households with low-cost access to essential communication services. However, while the Lifeline Program primarily focuses on offering discounts on phone services, the ACP is focused on providing discounts on broadband services.

Many former Lifeline providers now also participate in the ACP, which means that eligible households may be able to receive both a discounted cell phone and discounted broadband service from the same provider. It can be especially beneficial for households that rely heavily on their smartphones for internet access.

It is important to note that only one Lifeline Program discount is allowed per household, and the discount can only be applied to either a landline or a cell phone, not both. Additionally, some participating phone companies may require a small fee or deposit for the cell phone itself. Therefore, you must carefully read the terms and conditions of the program before applying to ensure you understand all the costs and requirements involved.

Guide for Getting a Free Government Phone


Here’s a stepwise process for getting a free government phone in Florida:

  1. Check your eligibility: The first step is to check whether you are eligible for the Lifeline/ACP program. To do this, you need to meet the income or program participation criteria discussed below.
  2. Find a Lifeline/ACP service provider: Once you confirm your eligibility, you need to find a Lifeline/ACP service provider in Florida. You can search for a provider on the Universal Service Administrative Company (USAC) website or contact the Florida Public Service Commission.

Click here for Contact Information for Companies Offering Lifeline Services.

  1. Apply for Lifeline/ACP: You can apply for Lifeline through the service provider you choose. They will ask you to fill out an application form and provide documentation to verify your eligibility. You may need to provide proof of identity, address, and income or program participation.
  2. Choose a phone plan: After your eligibility is confirmed, you can choose a phone plan that meets your needs. You can get a free government phone or a discount on your monthly phone bill, depending on the service provider and plan you choose.
  3. Receive your phone: Once you have chosen a plan, the service provider will send you your free government phone or activate your phone service with a discount on your monthly bill.
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It is important to note that you need to recertify your eligibility for Lifeline and ACP every year. If you no longer meet the eligibility criteria, you may lose your program benefits.

Do You Qualify to Receive a Free Government Phone in Florida?

Lifeline and ACP programs provide free phone, wireless, and internet services every month and discounts on internet-connected devices and phones, which many people would be interested in receiving. Such programs have limited resources, and it’s essential to prioritize assistance for those who need it the most.

To qualify for Lifeline and ACP programs and receive a free government phone in Florida, you must meet the below eligibility criteria.

The Lifeline Program Eligibility Criteria

  1. Income-based Eligibility: Your household income must be at or below 135% of the Federal Poverty Guidelines.
  2. Program Participation-based Eligibility: You must participate in one of the following government assistance programs (federal or Tribal):
  • Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension and Survivors Benefit
  • Bureau of Indian Affairs General Assistance
  • Head Start Subsidy (only households meeting the income qualifying standard)
  • If you live on Tribal land and qualify for Tribal Temporary Assistance for Needy Families (Tribal TANF)
  • Food Distribution Program on Indian Reservations

The ACP Program Eligibility Criteria

  1. Lifeline Eligibility: You must be eligible for the Lifeline program.
  2. Program Participation-based Eligibility: You must participate in any of the Lifeline-qualifying government assistance programs listed above.
  3. Income-based Eligibility: Your annual household income must be at or below 200% of the federal poverty guidelines.
  4. Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) Participation: You must participate in the WIC program.
  5. Free and Reduced-Price School Lunch Program or School Breakfast Program Participation: You must participate in the Free and Reduced-Price School Lunch Program or School Breakfast Program, including at USDA Community Eligibility Provision schools.
  6. Federal Pell Grant: You must have received a Federal Pell Grant in the current award year.

If you meet any of the above criteria, you can apply for Lifeline and ACP programs through an approved Lifeline service provider in Florida. The service provider will verify your eligibility by asking you to provide documentation such as proof of income or participation in a government assistance program. Once your eligibility is verified, you will receive a free government phone and may also be eligible for discounts on phones and other internet-connected devices.

How to Apply For Lifeline and ACP in Florida?


There are several ways you can apply for the Lifeline and ACP in Florida. Regardless of the application method, you will need to provide proof of eligibility, such as proof of income or participation in a qualifying government assistance program. Be sure to have all the required documents ready before submitting your application.

Here are three easy options to apply to Lifeline/ACP:

  1. Online application: Many Lifeline and ACP service providers offer online applications on their websites. You can visit the provider’s website, fill out the application form and submit it online. This method is convenient and allows you to apply it from the comfort of your home.

Click here to use the Companies Near Me tool to find Lifeline and ACP service providers in your area.

  1. Mail-in application: You can also request a Lifeline or ACP application form from the service provider and fill it out manually. Once completed, you can mail it back to the provider along with any required supporting documents. This method is suitable for those who don’t have internet access or prefer to fill out a paper application.
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Click here to download an application form for Lifeline and ACP.

  1. Phone application: Some service providers also offer phone applications. You can call their customer service number, and a representative will assist you with the application process. This method is useful if you have questions about the application or need help filling it out.

Before applying for Lifeline or ACP through a service provider, you may be required to apply for the program through the Lifeline/ACP support center. You can do so online through the National Verifier System: LifelineAffordable Connectivity Program.

Lifeline And ACP Service Providers in Florida

Not all service providers participate in both Lifeline and ACP, and eligibility requirements and program availability may vary by provider. To find a service provider that offers Lifeline or ACP in your area, you can search for providers using the Companies Near Me tool, contact your current provider, or call the Lifeline/ACP support center.

Here is a list of some of the service providers that participate in Lifeline/ACP in Florida:

  1. Access Wireless
  2. American Assistance
  3. Assist Wireless
  4. AT&T
  5. Blue Jay Wireless
  6. Clear Wireless
  7. Good2Go Mobile
  8. Life Wireless
  9. Q Link Wireless
  10. Safelink Wireless
  11. StandUp Wireless
  12. T-Mobile
  13. Verizon Wireless
  14. Virgin Mobile
  15. Assurance Wireless
  16. Cox Communications
  17. Comcast XFINITY
  18. Mediacom Communications
  19. Windstream Communications
  20. Unity Wireless

Lifeline And ACP Program Rules


Lifeline/ACP Restriction Rules refer to regulations imposed by the Federal Communications Commission (FCC) on companies that participate in the Lifeline Assistance Program or the ACP program. These rules help ensure that the Lifeline and ACP program benefits are used appropriately and help those who truly need them. They include :

  1. One discount per household: Only one household member may receive a Lifeline/ACP discount, and only one Lifeline/ACP discount may be claimed per household.
  2. Eligibility verification: Lifeline/ACP service providers are required to verify each subscriber’s eligibility before providing service.
  3. Recertification: Lifeline/ACP subscribers must recertify their eligibility every year.
  4. De-enrollment: Lifeline/ACP subscribers who are no longer eligible must be de-enrolled from the program.
  5. Usage requirement: Lifeline/ACP subscribers must use their service at least once every 30 days to avoid being de-enrolled from the program. Failure to comply with this requirement will result in a notification from the provider, giving you 15 days to utilize the service. If you fail to use the service within the given time frame, it will be disconnected.
  6. Duplicate enrollment prohibition: It is prohibited to enroll in more than one Lifeline/ACP program per household or to transfer benefits to another person.
  7. ACP plan limitations: The ACP program has a limited number of data and voice minutes available each month, and the service provider must notify subscribers when they reach 80% and 100% of their allotted usage.

Got Questions?

If you have any further questions, you can reach out to any of the following:

Lifeline Support Center

You can contact the Lifeline Support Center seven days a week, anytime between 9 am to 9 pm ET.

Phone: (800) 234 9473 (press 1 for English and 2 for Spanish)

E-mail: [email protected]

ACP Support Center

You can also contact the ACP Support Center seven days a week, anytime between 9 am to 9 pm ET.

Phone: (877) 384 2575

E-mail: [email protected]

Florida Public Service Commission’s Office of Consumer Assistance & Outreach

Phone: 1-800-342-3552

Fax: 1-800-511-0809

E-mail: [email protected].

Write to: Florida Public Service Commission Office of Consumer Assistance & Outreach 

2540 Shumard Oak Boulevard Tallahassee, 

Florida 32399-0850 

Website: www.FloridaPSC.com

Some Frequently Asked Questions

What benefits does the Lifeline Free Phone Plan provide?

The Lifeline program offers eligible low-income households a free or discounted phone service, which may include the following features:

  1. Free monthly minutes: The Lifeline program offers eligible households a certain number of free monthly minutes, which can be used for voice calls and text messages.
  2. No long-term contract: The Lifeline phone plan does not require a long-term contract, meaning that participants can cancel their service at any time.
  3. Caller ID: Most Lifeline phone plans come with caller ID, which allows you to see who is calling before you answer the phone.
  4. Voicemail: Some Lifeline phone plans also come with voicemail, allowing callers to leave a message when you are unable to answer the phone.
  5. Nationwide coverage: Lifeline phone plans typically offer nationwide coverage, which means that you can use your phone to make and receive calls anywhere in the United States.
  6. 911 emergency services: The Lifeline phone plan also provides access to 911 emergency services, ensuring that participants can get help when they need it.
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It is important to note that the specific features of a Lifeline phone plan may vary depending on the service provider and the state in which you reside. Therefore, it is best to check with the Lifeline service provider in your area to determine the specific features and benefits of their phone plan.

I already receive Lifeline benefits; do I need to apply for the ACP separately?

If you are already enrolled in the Lifeline program, you usually do not need to apply separately for the Affordable Connectivity Program (ACP). This is because the ACP is an additional benefit provided to eligible households that are already enrolled in the Lifeline program.

To access the ACP benefit, you can contact your current Lifeline provider or another participating provider that offers the ACP service in your area. The provider will then help you select a service plan that meets your needs and provides additional discounts.

However, it is crucial to know that some participating providers may require current Lifeline recipients to complete an alternative verification process to confirm their eligibility for the ACP program. This process may involve submitting additional documentation or information to the provider to ensure you meet the eligibility requirements.

How do I check if my family qualifies for the enhanced Tribal benefit for the Lifeline/ACP?

To determine if your household is eligible for the enhanced Tribal benefit of the Lifeline/ACP program, you must meet the following criteria:

  1. You or a member of your household must be an enrolled member of a federally recognized Tribe, or you must live on qualifying Tribal lands.
  2. You must participate in at least one of the following qualifying federal assistance programs:
  • Bureau of Indian Affairs General Assistance
  • Head Start (only households meeting the income qualifying standard)
  • Medicaid
  • National School Lunch Program’s Free Lunch Program
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)

If you meet both of these eligibility criteria, you may be eligible for the enhanced Tribal benefit for the Lifeline/ACP program, which provides an additional discount of up to $34.25 per month on phone or internet services, in addition to the standard Lifeline discount of up to $9.25 per month on a phone or internet services.

What happens when I no longer qualify for Lifeline?

If you no longer meet the program’s eligibility criteria, your Lifeline service may be terminated. However, you contact your phone company within 30 days of not meeting the eligibility requirements and request the Transitional Lifeline Assistance program. It is a federal program that provides a 30% discount on the monthly flat rate for residential basic service. 

The Transitional Lifeline Assistance program helps individuals who may no longer qualify for the regular Lifeline program. If you are approved for the Transitional Lifeline Assistance program, you can receive the discount for up to one year after you no longer meet the regular Lifeline eligibility criteria.